Shipping & Delivery 

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Many of the Artwork on our website can be shipped globally, whilst some can only be shipped within India. Since our pieces require special packaging, and are sometimes heavy/fragile, shipping costs can vary significantly depending on the shipping address. Hence, for many items on our website, we provide shipping costs to clients separately based on the location, instead of standardizing them and including them in the price of the item.

 

Shipping of unframed paintings / rolled in a tube

Unframed paintings are shipped rolled up inside a hard tube.

This is a safe way to transport a painting.  The canvas is carefully rolled up and placed inside a hard tube and well sealed.

The Certificate of Authenticity is always present rolled up inside the tube. You find it when you unroll the painting.

 

Shipping of stretched and framed paintings ready to hang. 

Framed paintings are shipped inside a well-packed cardboard box or a wooden crate. The method of packaging depends on the size of the painting. We use special hard and soft packaging materials to ensure secure delivery. Select this method of delivery if you wish to hang the painting as soon as it’s delivered. 

 

Certificate of Authenticity

The Certificate of Authenticity is always present on the rear side of the painting attached to the canvas.
All stretched paintings come with sides painted as a continuation of the painting. This way you do not need an additional decorative frame and can enjoy the painting right away.

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Import duties and taxes

We do not cover import duties and taxes related to the import of the painting. Such taxes are the responsibility of the customer. We recommend checking with the customs of your country to estimate the amount of the duty or if any taxes apply. However, we can offer a discount for the next purchase as compensation for the tax payment. The discount amount is individual. Contact us before making the next purchase with a copy of the tax payment receipt for more information.

The declared value for customs is the full payment value of your transaction. If you want us to declare a smaller value of your item, please contact us before purchase.

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Payments

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Payment can be made via Razorpay or an international Bank transfer. We will provide you with an invoice and the all necessary information for payment, depending on the method you prefer.

 

Returns 

We want you to be happy with the artwork that you buy, so we are ready to show you the painting in the best way possible before you buy it with photos and videos. But if for any reason after delivery is done you are not satisfied with your purchase we do not accept returns. That’s why to be sure before purchase.

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Damaged Items

All our items leave our premises in perfect condition and are very well packaged in both soft wrappings and sturdy outer cardboard boxes. Each item is shipped by reputable shipping/courier companies and will include a Tracking number.

In the unlikely event that an item arrives damaged in transit, we will accept returns. This damage must be proven (images need to be supplied to us to clearly show transport damage).  If the damage is seen to be wilful (intentional) the refund will not be granted.

Refund due to damage is only valid for 7 days after delivery. You must contact us in writing within 7 days of receiving the item. You can contact us via our contact form on this website.

The damaged item must be shipped back to us (with shipping tracking) within 7 days after delivery. You (the customer) are responsible for all related shipping charges. We do not refund any shipping or packaging charges.

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Feel welcomed to write to us for any queries contact@asshcreations.com.

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